Refund policy

You have the right to cancel an order in the following circumstances:
If we have been unable to deliver the Order within 30 days of the date you placed the order;
If an order is cancelled in accordance with the conditions set out in the above point, we will be liable for all sums paid (including postage costs incurred for the initial delivery and further deliveries (if any) in respect of the order in question.
Notification of the wish to cancel must be made by email to
For the sake of clarity, with the exception of the statutory provisions on consumer protection and the statutory provisions on warranty for hidden defects, nothing in the General Terms and Conditions gives you any cancellation rights in respect of products which by their nature have been made to your specifications or which are clearly personalised.
You must return the product to us in its original packaging (which you must retain for this purpose).
Nothing in this clause affects your rights under applicable statutory and regulatory provisions.